IKEA...again?

There's been so much response to my IKEA post, and I'm intrigued by this. I will, in the interest of equal time, record here some "off the record" comments from an anonymous person who cites positives about the IKEA experience...I don't agree, but, again, equal time:

1. There was at least one pleasant employee there who had a good attitude and was helpful.

2. The eye rolling asshole probably helped begrudgingly and with attitude because it "wasn't his job," but he helped anyway, which should be cited as a positive.

3. IKEA is able to keep prices lower by having fewer employees.

4. The existing employees probably don't get paid that much, so one's expectations for customer service needn't be so high.

5. If you were at a locally owned or smaller chain furniture store, they would be happy to kiss your ass while you pay more for their product and sign up for their credit plan with a %35 interest rate.

6. Everything we buy these days is made somewhere else, usually China. Other retailers do it, too.

7. Blogging is a place where people just naturally come to bitch. If you give people an opportunity to talk about their bad experiences with anything, they will...that doesn't mean that every experience for every person in IKEA was unpleasant, but those who had pleasant experiences just not to kvetch on the internet.

Again, I don't agree, but the arguments are interesting. I look forward to seeing the responses of others.